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To request the payment of your winnings, go to your personal account and click on "Request a payment".

IMPORTANT : Payout can take up to 30 business days.

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If after 30 business days you still have not received anything, please contact us by selecting "Other" in the above topics.

Once your test is done and received by Testapic, our client will review it within 15 days.

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Meanwhile, your test status will be “Ended / Being processed”. You will receive an email to inform you about any change of test status (approved / declined).

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Your video trial tests are reviewed by our quality team. You will receive an email to inform you about any change of status within 5 days.

IMPORTANT

If you encounter any issue during your test, or you did not follow the guidelines / the methodology (think aloud), don’t worry, you will be able to start the trial test again.

Have you thought about our FAQs and tutorials? These pages can help you.

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Tel : +33 (0)1 47 00 92 86
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PANISERO SAS - Testapic
100 rue de la folie méricourt
75011 PARIS - FRANCE

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