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Over the past two years, we have supported around ten clients in the energy sector in their user testing projects. Testing of the purchase tunnel, perception of the UI, competitive benchmark, here are some of the projects that we have carried out with our partners.
These studies have shown us, for example, that users appreciate being able to easily differentiate their actual consumption from their estimated consumption. But also that they were regularly deprived of the vocabulary used. What exactly does "regulated tariff" or "condensing boiler" mean?
In this white paper you will discover:
Examples of video feedback
Results from user questionnaires
The main lessons of our tests